Return and damage policy
Return and damage policy
We have established a set of standard return and damage policies to create a first-class experience for our customers, to be fair to our partners and to promote the shopping experience and generate sales.
Return Policy If you’re not satisfied with an item that you purchased on KingDirect, you can initiate a return within 14 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, visit the Your Orders page.
We recommend insuring your return shipment and using a trackable shipping method. The following items may not be returned:
Items marked as a final sale or "not returnable" on the product page or during the checkout process;
You may cancel an order within 30 minutes after placing the order by visiting the Your Orders page and selecting the “Cancel Order” button for the order. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 30 minutes, Contact us to request a cancellation. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we’ll try our best to help.
Important note: if the damaged item was shipped through a freight carrier you must report the issue within 5 days after delivery to be eligible for a replacement or refund. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
To report an issue with an item You will be required to submit photos of the damage. Note that the option to report damage or a defect for 5 days after delivery for items shipped through a freight carrier. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid through KingDirect to have the item shipped to you. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you, if you use a return shipping label provided by KingDirect or the seller.
Refunds will be issued to the original method of payment shortly after KingDirect or the distributor (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, KingDirect will provide you with store credit for the amount of the refund due to you, which may be used for purchases on KingDirect.com
Warranty Some products may be covered by a manufacturer’s warranty. Please contact the seller of the item to learn more about its warranty coverage.
You must have a Return Authorization (RA) number before returning any merchandise.
For a hard copy of this form and a shipping label, please contact us.
You can also request an RA online by submitting an RA Request via email. Once you have provided KingDirect with the appropriate information, we will contact you with an assigned RA number.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.