Frequently Asked Questions
FAQ
Tech support and warranty repair services are provided by the original manufacturer.
Manufacturers Tech support is typically available 24hrs a day / 7 Days a week. Please use the following contact numbers if you need any assistance.
Acer: 844-433-8476 or Service@AcerRecertified.com
Asus: 1-888-678-3688 or www.service.asus.com
Dell: 1-800-624-9896 or www.support.dell.com
HP: 1-800-HP-INVENT (474-6836) www.support.hp.com
Samsung: 1-800-726-7864
Toshiba: 1-800-618-4444
KingDirect.com will provide tracking numbers from the shipping providers.
In most cases, your order will be shipped out on the same day that it was placed if that order has been placed on a Monday - Friday before 3 PM eastern time. Otherwise, your order will ship on the next (non-holiday) business day. Most orders placed on this website are shipped directly out of the manufacturer's distribution centers. Once placed, an order cannot be changed or canceled. Please choose carefully! Ground shipping should reach any valid US address within 5 business days excluding holidays and weekends. Tracking numbers will be posted within 24 hours of the shipment. The rate charged for the shipping of your order will be at our cost and is based on the weight of your products and your ZIP code location.
KingDirect, LLC reserves the right to cancel any order if necessary. We currently cannot ship to PO or APO/FPO box Addresses. Free shipping is a ground service and cannot be given to orders being shipped outside of the continental US. For International orders, please contact us directly for information regarding shipping and payment. KingDirect reserves the right to use any carrier other than the one shown or chosen during your checkout process. We generally ship by either FedEx or UPS whichever carrier provides the shortest delivery time or best service to your location.
KingDirect, LLC reserves the right to cancel any order if necessary. We currently cannot ship to PO or APO/FPO box Addresses. Free shipping is a ground service and cannot be given to orders being shipped outside of the continental US. For International orders, please contact us directly for information regarding shipping and payment. KingDirect reserves the right to use any carrier other than the one shown or chosen during your checkout process. We generally ship by either FedEx or UPS whichever carrier provides the shortest delivery time or best service to your location.
Returns
You must have a Return Authorization (RA) number before returning any merchandise.
For a hard copy of this form and a shipping label, please contact us.
You can also request an RA online by submitting an RA Request via email. Once you have provided KingDirect with the appropriate information, we will contact you with an assigned RA number.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kingdirect.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at norm@kingdirect.com and send your item to 664 GAZETTA WAY, WEST PALM BEACH FL 33413, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to 664 GAZETTA WAY, WEST PALM BEACH FL 33413, United States if not otherwise stated to return to manufacturer or to the distributors processing center.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Shipment Policies:
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
Defective product must be in original factory carton with all original packing materials.
The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
KingDirect credits based on purchase price or current price, whichever is lowest.
You must have a Return Authorization (RA) number before returning any merchandise.
For a hard copy of this form and a shipping label, please contact us.
You can also request an RA online by submitting an RA Request via email. Once you have provided KingDirect with the appropriate information, we will contact you with an assigned RA number.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kingdirect.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at norm@kingdirect.com and send your item to 664 GAZETTA WAY, WEST PALM BEACH FL 33413, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to 664 GAZETTA WAY, WEST PALM BEACH FL 33413, United States if not otherwise stated to return to manufacturer or to the distributors processing center.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Shipment Policies:
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
Defective product must be in original factory carton with all original packing materials.
The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
KingDirect credits based on purchase price or current price, whichever is lowest.
KingDirect is not responsible for typographical errors or omissions. All of our offers may have limited availability and may also be subject to market price changes. Product images are for representation only, Product may not be exactly as shown. Trademarks and logos are properties of their respective owners. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof.
Domestic Shipping with FedEx or UPS typically takes 4 to 7 days.
Please allow additional time in inclement weather or natural disasters in a region.
In most cases, your order will be shipped out on the same day that it was placed if that order has been placed on a Monday - Friday before 3 PM eastern time. Otherwise your order will ship on the next (non-holiday) business day. Most orders placed on this website are shipped directly out of the manufacturer's distribution centers. Once placed, an order cannot be changed or canceled. Please choose carefully! Ground shipping should reach any valid US address within 5 business days excluding holidays and weekends. Tracking numbers will be posted within 24 hours of the shipment.
We generally ship by either FedEx or UPS whichever carrier provides the shortest delivery time or best service to your location.
Please choose carefully! Ground shipping should reach any valid US address within 5 business days excluding holidays and weekends. Tracking numbers will be posted within 24 hours of the shipment. The rate charged for the shipping of your order will be at our cost and is based on the weight of your products and your ZIP code location.
